Frequently Asked Questions
1. Top 4 Questions
1.1. What is included with the price of registration?
1.2. How do I register a new domain name
1.3. How do I Transfer a domain name to
Register.ca?
1.4. How do I add Web Hosting and other Services?
2. Registrants: CA Domain Holders
2.1.
What is a Registrant?
2.2.
Can I create a registrant without registering a domain name?
3. New Domain Names
3.1. How do I register a new Domain Name?
3.2.
How can I determine if a name is available?
3.3. Will I have portability of my Domain
Name registrations between Registrars?
3.4.
How will Domain Name applications be approved?
3.5.
Do you submit the registration fees for the full period that I register the domain?
3.6.
Is there an exit fee?
3.7.
Do you renew my domain automatically every year?
3.8.
How does domain renewal work?
4. Why use
Register.ca as your Registrar
4.1. Why should I select
Register.ca
as my domain name Registrar?
4.2.
Is Register.ca able to provide all aspects of my website?
4.3. Are there any other fees on top of the
registration fee?
4.4. Are there any special offers for new
domain registrations?
4.5. Is my domain registered with for the
entire registration period (eg. 5 years)?
4.6. What types of domains can I register
with
Register.ca?
5. How to register a new domain name
5.1. Explain Step 1: Ca domain name?
5.2. Explain Step 2: Registrant?
5.3. Explain Step 3: Hosting?
5.4. Explain Step 3: DNS Information?
5.5. What is my profile?
5.6. How do I transfer my domain from another
Registrar?
5.7. How do I transfer my domain to another
Registrant?
5.8. How do I change my password for my profile?
5.9. What is my CIRA Registrant ID?
5.10. How do I create a new CIRA Registrant
Account?
5.11. How do I change the information in
my registered domains?
5.12. How do I use my Shopping Cart?
5.13. How do I add Web Hosting or other Services?
5.14. How do I renew a domain name?
5.15. How do domains expire?
5.16. How do I register an expired TBR (To
be Released) Ca domain?
6.
Rules For Registration
6.1. How many Domain Names can an organization
or individual register?
6.2.
To whom will a Domain Name be registered, if there are two requests for the same Domain Name?
6.3.
What is the dispute resolution process?
6.4.
Who is the legal "owner" of the registered domain?
7.
Domain Administration
7.1.
Why do I need to create a Register.ca Profile?
7.2.
I don't want to enter my e-mail address. Can I still create a profile?
7.3.
If I have forgot my username and password, how can I retrieve it?
7.4.
I have made changes to the DNS of my domain name and my website does not work.
7.5.
I have lost access to my admin contact e-mail. It does not exist anymore or the person whose e-mail it was, is no longer part of the company.
7.6.
I need to make a critical change
8.
General Information
8.1.
What is CIRA?
8.2. When did CIRA become the official Ca
Registry?
8.3.
What is a Domain Name?
8.4.
What is a top-level domain?
8.5. How does .CA differ from .COM?
9. Easy Domain Forwarding
9.1. What is Easy Domain Forwarding?
9.2. How can I make the Domain Forwarding
service work with my Domain Name?
9.3. Are there any limitations of web forwarding?
9.4. How can I see an example of domain forwarding?
1.1. What is included with the price
of registration?
Our domain registration price includes all domain registry fees.
For .ca domains, this means all CIRA registration fees. For all other domain
types (.com, .net, .org, .info, .biz) this means all ICANN registration fees.
There are absolutely no hidden fees. Your domain name is registered fully
and immediately for the entire registration period that you select.
With every domain registration at
Register.ca , you get:
-
Your domain name registered in Real Time
-
An easy to use online interface for managing
all aspects of your domain name.
-
The ability to manage as many domains as you like with a
single username and password
-
Domain Forwarding:
- .ca domains - Easy Domain Forwarding is included free
of charge.
- GTLD domains (.com, .net, .org, .info, .biz) - DNS
Manager is included free of charge
-
Responsive email technical support 24 hours a day
-
Reliable, fast, secure, and state-of-the art technology.
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1.2. How do I register a new domain
name
Domains are registered on a first come first served basis. The
first and most important step is to come up with a good domain name or names
to register. Check out our Domain Registration
Strategy page for valuable advice on how to select a good domain name. Once
you have decided on your name, the first step is to check the availability.
Enter the domain name on our Registration
page. Our system will determine if the domain name is available, and guide
you through the rest of the registration proccess.
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1.3. How do I Transfer a domain
name to
Register.ca ?
There are two main ways to transfer ownership of a domain name:
Registrar Transfer and Registrant Transfer. The procedure for each transfer
depends on the type of domain name. When you submit any transfer order on our
website, your transfer request must be confirmed. This is why you should always
ensure that the current Administrative Contact email address for your domain
name is a valid, working email address. You may use our whois
service to view the information that is currently listed about your domain
name. All of our domain transfer options are located on the Transfer
page.
Registrar Transfer
A Registrar is a company that provides domain name registration services.
When you perform a Registrar Transfer, you are in effect moving your domain
name from one company to
Register.ca . A successful Registrar Transfer will extend the period of your domain's registration
by one year (from its current expiration date). To perform a Registrar transfer,
select "Transfer" from the main menu. On the transfer page, select
the option that corresponds to your domain type (.ca, or other). The first step
will be to check that the domain is available for Transfer. If it is, you will
be allowed to continue and add it to your shopping cart. At the end of the process,
your Registrar Transfer request will be submitted. You should keep an eye on
your Administrative Contact email address for confirmation email instructions.
Registrant Transfer
With a Registrant Transfer, you are changing the current holder of a domain
name. This may be because you want to change the contact information, consolidate
multiple .ca domains into one registrant account, or move the domain to a new
holder. For .ca domain names, a Registrant transfer will move the domain name
into the gaining Registrant account and renew the domain name for one year.
For all other domain names (.com, .net, .org, .info, .biz), changing domain
holder information is a free service that you can perform at any time. Simply
go to your Domains page, select the domain you would like
to modify, and click " Edit Domain Contact Information".
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1.4. How do I add Web
Hosting and other Services?
When you are registering a new domain name, you will be provided
with the opportunity to add a hosting package. However, if you are not registering
a new domain name, then you can visit your Shopping
Cart at any time to purchase web hosting and other services. Once you are
in your shopping cart, select the hosting package or service that you would
like to purchase. Then simply specify the domain name you would like to apply
this new service to, and click the add button. Once you have selected all of
the services you desire, click the "Check Out" button to complete
your order.
Web Hosting services can also be ordered directly from our Web
Hosting page, while other addons can be ordered through our Web
Hosting Addons page. Also, be sure to check out our Specials
page for our special web hosting offers.
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2.1.
What is a Registrant?
A Registrant is the person or company in whose name Ca Domain
Name is registered.
Click here to see a full listing and description of all
Registrant legal types.
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2.2.
Can I create a registrant without registering a domain name?
Yes, you can create a new Registrant account for free at any
time. Simply login and select My Registrants
from your menu. Then click the Create
a New Registrant link to begin. After you submit the request, you will be
sent an e-mail and asked to complete the process through the CIRA website.
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3.1. How do I register a new Domain
Name?
Domains are registered on a first come first served basis. The
first and most important step is to come up with a good domain name or names
to register. Check out our Domain Registration
Strategy page for valuable advice on how to select a good domain name. Once
you have decided on your name, the first step is to check the availability.
Enter the domain name on our Registration
page. Our system will determine if the domain name is available, and guide
you through the rest of the registration proccess.
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3.2.
How can I determine if a name is available?
The first step of any registration process is determining whether
the domain is available. When you begin a new Registration, simply enter the
domain name you are interested in on our Register
page. Our system will check if the domain name is available and walk you
through the rest of the registration process. You can also use our whois
service at any time to check whether a domain name has been regsitered.
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3.3. Will I have portability of my
Domain Name registrations between Registrars?
Yes. Your domain name can be transferred to another Registrar
company at any time. There is no hidden fee for transferring away from
Register.ca , and you will not lose any time off of the registration period. If you wish
to transfer a .ca domain name, make sure that your Administrative Contact email
address is working before you submit your transfer. If you wish to transfer any
other domain type, ensure that your domain is not currently suspended or locked
before you submit your transfer.
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3.4.
How will Domain Name applications be approved?
For .ca registrations, CIRA will review each completed application
for registration and determine whether to accept or reject the application in
accordance with CIRA’s rules and policies of the CA Domain and sub-domains
in force at the time of the receipt of the completed application. Applications
will be processed on a first come, first served basis, in accordance with the
Registration rules.
For all other domain name registrations (.com, .net, .org, .biz, .info), once
you have filled out the registration information accurately, and supplied credit
card information, your domain name is approved.
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3.5.
Do you submit the registration fees for the full period that I register the domain?
Yes, when you register a domain name with
Register.ca it is registered in realtime for the full period of registration. (Some
registrars register your domain for 1 year and renew it every year for the registered
period).
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3.6.
Is there an exit fee?
No, we do not charge any exit fees. You can transfer your domain from us to any other registrar with no charge from Register.ca.
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3.7.
Do you renew my domain automatically every year?
No, you must renew your domain when it nears the date of expiration.
As a courtesy to our clients, we send an email reminder to the Administrative
Contact email address prior to a domain's expiration.
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3.8.
How does domain renewal work?
When your domain is nearing the date of renewal (ex. 11 months
after you have registered it for one year), the administrative contact will
receive email notifications. You can easily renew your domain with the online
real-time service we provide. Since notifications are sent to the admin contact
e-mail, it is very important to keep this updated with a valid e-mail address.
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4.1. Why should I select
Register.ca as my domain name Registrar?
At
Register.ca we take pride in the level of service that we provide to our customers. All
Register.ca domain name registrations are done in realtime and can be completed in
a few minutes with our user-friendly registration system. Once you have registered
a domain name, the ability to control and manage it is your prime concern.
Register.ca provides an easy and powerful online interface to manage your domains in realtime.
You can register multiple domain names of any type, create multiple registrant
accounts, perform renewals and transfers, and manage any aspect of your domain
names all with a single profile. This means you only have to keep track of a
single username and password for all of your domain names. Technical support
is available 24-7 via e-mail and is also available by phone during business
hours.
Register.ca provides:
- Realtime domain registration
- Realtime modification and updates
- Realtime control over your account
- User-friendly Web Interface
- Multiple Domains and Registrants under a single profile
- Complete Website Solutions (webhosting, web development, technical
support, website design, maintenance)
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4.2.
Is Register.ca able to provide all aspects of my website?
Register.ca can be your one-stop solution for your website. Not only do we provide domain
name registration services. We also provide fast, reliable, and affordable web
hosting, e-commerce solutions, and web design and development. For each service
that you require, technical support is included. If you are interested in a
complete solution, please contact us.
It often makes sense to deal with just one company for domain name registration
and web hosting. When you have a company as reliable as
Register.ca , why not put our high standards of quality, performance, and professionalism
to work for your website?
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4.3. Are there any other fees on
top of the $29.95 domain registration fee?
There are no hidden costs: No Credit Card processing fee, No
administrative fee, No CIRA or ICANN registration fee on top, nor any other
fees other Registrars may charge you. By law we are required to charge GST
on all orders.
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4.4. Are there any special offers
for new domain registrations?
Register.ca always wants to provide more value to our new domain name customers. Check out
our Specials section for more details.
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4.5. Is my domain registered with
for the entire registration period (eg. 5 years)?
Yes, your domain is registered immediately for the entire registration
period. We do NOT, as some other Registrars do, register your domain for one
year, renewing it every year for the duration of this period.
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4.6. What types of domains can I
register with
Register.ca ?
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5.1. Explain Step 1: Domain name?
In this step, you are asked to select your new domain name.
When you enter your domain name, our system will determine its availability.
If the domain is available to be registered, you can continue to Step 2.
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5.2. Explain Step 2: Registrant?
The Registrant is the holder of the domain name. It contains
the contact information for the domain, and specifies who has authority over
it.
For .ca domain names, there are two options. You can select
an existing registrant account that you have already used to register a Ca domain
name or you can create a new registrant account. You can have as many CIRA registrant
accounts as you want in your
Register.ca user account. You can use a registrant account that you have used with another
registrar other than
Register.ca
For all other domain names, the registrant information is unique
to each domain name. For example, changing the contact information for one domain
name will have no effect on the information stored about your other domains.
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5.3. Explain Step 3: Hosting?
In this step, you can select what you would like to do with
your domain name. We have a variety of hosting packages to select from depending
on the features, resources, and other requirements of your website. Whether
you want to setup email addresses at your domain name, create a large business
website or e commerce website, or anywhere in between, our hosting services
can accomodate any requirement. All of our hosting plans are hosted on industry
standard technology with superior speeds, unparalleled uptime, and professional
support. If you do not wish to host your website with us at this time, simply
select "No Thanks" at the bottom of this page.
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5.4. Explain Step 4: DNS
Information?
If you are hosting your website with us, or if you have selected
any of our additional domain features, you should simply accept the default
information that is listed here. If you have decided to host your domain name
with another company, you can place their name server information into this
form. If you do not intend to host your domain name at this time, it is recommended
that you keep the default information entered. You can return to our website
at any time to change the DNS Information for your domain name. This is a free
service.
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Your
Register.ca Profile helps you manage all aspects of your domain names. You can have as many
domain names and Registrant accounts as you like in your profile. You can also
add new domain names to your profiel at any time either through new registrations
or transfers from other registrars. Your profile is a convenient way to keep
track of all your domain names with a single username and password.
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5.6. How do I transfer
my domain from another Registrar?
Once you have logged into your profile, you are given the option
to Transfer to
Register.ca . Select Transfer Registrar. Enter the domain you wish to transfer to
Register.ca . For .ca domain names you have the option to transfer all the domains registered
under your Registrant ID. You also have the option to transfer all your domains
from a certain other Registrar.
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5.7. How do I transfer
my domain to another Registrant?
To transfer your domain to a different Registrant, visit our
Transfer page. Transferring a
.ca domain name to a different Registrant account will also automatically renew
the domain name for one year. If you wish to change the registrant information
for any other domain type (.com, .net, .org, .info, .biz), you can do this at
any time free of charge. Just visit the My Domains section and select the domain
name in question. Once you have selected it, click on "Edit Domain Contact
Information" to change any contact information listed about your domain
name.
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5.8. How do I change my
password for my profile?
After you log into your profile, click on My Account. Here you
are given the option to change your password. You will be asked for your existing
password to change your password.
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5.9. What is my CIRA Registrant
ID?
CIRA assigns each new Registrant Account with an ID. You need
a Registrant Account to register Ca domain names under. You can register multiple
Ca domains under one CIRA Registrant Account.
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5.10. How do I create
a new CIRA Registrant Account?
Simply log in or create a new
Register.ca profile, and select My Registrants. Then click on Create New Registrant.
This creates a new CIRA Registrant Account WITHOUT registering any domain
names. You can create a new CIRA Registrant Account when you register a new
Ca domain name: In Step2 of the Registration process, you can create your new
CIRA Registrant Account. Creation of a new Registrant Account without a domain
name is free.
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5.11. How do I change
the information in my registered domains?
Log into your
Register.ca Profile and click on My Domains. Your Existing registered domains will be listed.
Click on the domain you wish to modify and then click Select. You will be able
to modify DNS information and other information.
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5.12. How do I use my
Shopping Cart?
Your shopping cart is used to hold your domain, web hosting,
and add-on orders until you are finished shopping and ready to check out. It
is handy because your orders are all combined into one invoice at the checkout.
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5.13. How do I add Web
Hosting or other Services?
When you are registering a new domain name, you will be provided
with the opportunity to add a hosting package. However, if you are not registering
a new domain name, then you can visit your Shopping
Cart at any time to purchase web hosting and other services. Once you are
in your shopping cart, select the hosting package or service that you would
like to purchase. Then simply specify the domain name you would like to apply
this new service to, and click the add button. Once you have selected all of
the services you desire, click the "Check Out" button to complete
your order.
Web Hosting services can also be ordered directly from our Web
Hosting page, while other addons can be ordered through our Web
Hosting Addons page. Also, be sure to check out our Specials
page for our special web hosting offers.
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5.14. How do I renew
a domain name?
Log into your account and then click on My Domains. Click on
the domain that you would like to renew, and click Select. You will be given
a list of actions to perform on your domain name. Click "Renew this Domain"
select the number of years, and add it to your shopping cart.
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5.15. How do domains
expire?
CA Domains become suspended for 30 days after their renewal
date. Then they expire and have a status of TBR (To Be Released). This lasts
for 12 hours and then the domains are available to be registered through a special
registration process.
All other domains typically become suspended for 29 days after their renewal
date. After this time, the domain may enter a REDEMPTION period for an unspecified
amount of time. Once the REDEMPTION period ends, the domain is marked for delete,
and is then released to the public.
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5.16. How do I register
an expired TBR (To be Released) Ca domain?
If you want to register an expired domain, you can pre-register
through us to take advantage of the domain's special registration process.
When the domain expires, it has a status of TBR (To Be Released). This lasts
for 12 hours and then it can be registered through a special registration process.
You can pre-register through us to be
able to register a TBR domain during this period. Once the domain passes through
the special registration period (12 hours), it is available to be registered
through the normal, real-time process.
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6.1. How many Domain Names can an
organization or individual register?
Any qualifying individual or organization is able to register
an unlimited number of Domain Names.
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6.2.
To whom will a Domain Name be registered, if there are two requests for the same Domain Name?
ca Domain Names are registered on a first-come, first-served basis, in accordance with the Registration rules, provided that all the conditions for registration as well as CIRA's rules are met.
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6.3.
What is the dispute resolution process?
CIRA has made available a dispute resolution process to address disputes between Domain Name Registrants as well as between Domain Name Registrants and those who claim trademarks and related rights. The dispute resolution process has taken into account the interests of Domain Name and trademark owners, as well as, Canada's intellectual property laws.
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6.4.
Who is the legal "owner" of the registered domain?
The Company or Person of the Registrant to whom the domain is registered is the legal "owner" of the domain. The Administrative Contact has full power and control over the domain, however. Critical changes and Domain registrar transfer can be made and approved by the Admin contact.
If there needs to be a major change to the registrant, such as the name of the
company or person, a FAX with company letterhead needs to be sent to us at:
416-385-7765. The change will take 5-7 business days to complete. If the changes
are many and critical, a transfer of registrant is best.
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7.1.
Why do I need to create a Register.ca Profile?
You need to create a profile to personalize the functionality
of the website to you. You will be able to manage all your domains and registrants
from your single profile.
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7.2.
I don't want to enter my e-mail address. Can I still create a profile?
No, a valid e-mail address is needed to be able to register
domain names as well as receive important information updates and changes that
you make to your domains and other services. Please verify your e-mail address
twice before creating your profile. Keep your profile username and password
in a safe place in case you lose access to your e-mail, you will still be able
to access your account (as well as change your e-mail address under your profile)
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7.3.
If I have forgot my username and password, how can I retrieve it?
Simply click on Login and then click Forgot Password. Enter your e-mail address (that you have used to create your profile). Your username and password will be sent to this e-mail account.
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7.4.
I have made changes to the DNS of my domain name and my website does not work.
Changes to the DNS of your domain are made immediately on our
real-time domain managing system. The changes take time to propagate through
the DNS servers of the Internet. This process usually takes 24-48 hours after
the change has been made. If after this time, your website still does not work,
contact your web hosting company.
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7.5.
I have lost access to my admin contact e-mail. It does not exist anymore or the person whose e-mail it was, is no longer part of the company.
Changing your admin contact e-mail is considered a critical
change. If you do not have your CIRA Account ID and password, you will need
to submit your request via FAX. This manual change can take up to 7 business
days. Please contact us for details.
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7.6.
I need to make a critical change
You can submit a critical change update through our website
but the change will not be done unless it is approved by the admin contact.
The admin contact will receive an e-mail instructing them to log into CIRA.ca
(They will need their CIRA AccountID and password). When they have approved
the changes, the updates occur. If you do not have your CIRA Account ID and
password, then you must submit a manual change request via fax. Please contact
us for more informatioin about this manual change process.
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CIRA is the Canadian Internet Registration Authority. It is
a not-for-profit organization mandated to operate the Ca top-level domain.
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8.2. When did CIRA become the official
Ca Registry?
CIRA became the official Ca Registry as of Nov. 2000.
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8.3.
What is a Domain Name?
Domain names are the familiar and easy to remember names used in lieu of the difficult to remember Internet Protocol (IP) address numbers. IP addresses are used to locate computers on the Internet.
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8.4.
What is a top-level domain?
A top-level domain is used to designate the type of organization
or the country of origin. Generic top level designators are commonly three letter
suffixes like .com, Net, .org, .edu. Country code top level domains are commonly
two letter suffixes like .ca, .us, .uk, etc., as assigned by the United Nations.
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8.5. How does .CA differ from .COM?
.CA is the country code Top Level Domain (ccTLD) designating
Canada. .COM is the generic Top Level Domain (gTLD) designating Commercial.
The policies and administration of the Ca Domain Name will be set by CIRA and
governed by Canadian law. The gTLDs are managed in the United States under American
law.
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9.1. What is Easy Domain Forwarding?
Easy Domain forwarding is the service of pointing your
domain to an existing site or page on the internet. This way, when a user enters
your domain name into their web browser, they are automatically taken to the
existing website. Cloaking keeps the redirecting domain in the address
bar so that users do not see that it is forwarded. It is often used in these
two ways:
- You have another domain name hosted already
- You have a website or some webspace with your ISP but it has a long URL
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9.2. How can I make the Domain Forwarding
service work with my Domain Name?
In order for this domain forwarding service to work with your
domain, your dns information must be correct
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9.3. Are there any limitations of
web forwarding?
You must agree to the terms
and conditions given when you sign up for the account.
These include: - No violations of copyright information
- The domain cannot be forwarded to any illegal or pornographic sites.
- Violating any of the terms and conditions will result in the cancellation of forwarding service.
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9.4. How can I see an
example of domain forwarding?
Some test domain names have been setup to show an example of the Easy Domain
Forwarding with and without cloaking:
Easy Domain Forwarding without cloaking: http://register.ca/
Easy Domain Forwarding with cloaking: http://register.ca/
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Last updated on August 16, 2005.
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